Net10 will provide an unlocking code to customers who request unlocking, provided they meet the certain conditions. Net10 will unlock phones of current and former Net10 customers without charge. Non-former customers may request unlocking, but Net10 may charge a reasonable fee.
- The Net10 phone must have been activated on Net10 Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.
- Customers must possess a Net10 phone that is not reported stolen, lost, or associated with fraudulent activity.
- If a customer in good standing requesting phone unlocking is deployed as military personnel, upon provision of deployment papers, Net10 will honor that customer’s unlocking request.
Customers who would like to check if they are eligible or submit an unlocking request can do so through an online portal at the NET10 website.